Patients Know Best
New Online Portal – Patients Know Best (PKB) (FOR ADULT PATIENTS ONLY)
A single place for your health information
Access via the NHS App using your NHS login
Patients Know Best is UHNM’s free online patient portal which provides you with access to your personal health information and designed to improve your patient experience. PKB will enable you to access NHS services and information via a website you can access from any device, and the NHS App using your NHS login and give you more choice and control over your care. All your information is securely stored in one place with instant notifications when new information is made available.
Digital letters are now live in the patient portal. Since early June 2023 those already registered (or registering) for PKB will now receive some of their letters digitally within the portal. If you read these letters in the portal before your appointment date a paper letter may not be sent to your address. For urgent appointments within 7 days the trust will always post a letter to your address.
You will receive an invitation to register for PKB via email, SMS text message or posted letter. If you have not received an invitation but you have been a patient recently, you can register via the link below, once registered you can access PKB via the NHS App.
For a step by step guide to help you register using NHS login click here.
After registering you can use PKB via the NHS App.
The benefits of using PKB are:
- Accessing your appointment information digitally; including your outpatient or inpatient appointment letters.
- Accessing other types of letters including appointment booking letter invites, referral acknowledgements, DNAs & other clinic letters.
- Pathology and radiology results will be available in the future including messaging, questionnaires and care planning.
- Personal information can be shared with your family, carers and health professionals including pharmacy. This will be your choice and can be amended at any time.
- You can view your medical information which will include emergency department, inpatient and outpatient visits.
- You can record your medical information such as any allergies or medication you are taking.
- Diagnosis information and information relating to devices you are using such as fitbits.
- Track and monitor symptoms and access resources specific to you added by your healthcare team.
- Total access either from home or abroad.
- Option to keep a health journal.
- Radiology letters and appointments are planned for later in 2023.
- Other letters including hospital discharge, ED discharge and other clinical correspondence are planned for later in 2023.
- Pathology and radiology results will be available in the future including messaging, questionnaires and care planning.
For more information and troubleshooting please talk to a member of your team or click Patients Know Best | University Hospitals of North Midlands NHS Trust (uhnm.nhs.uk)
